Code of Practice

As a Registered Training Organisation, DELTRA Australia has agreed to operate within the Principles and Standards of the Australian Quality Training Framework. This includes a commitment to recognise the training qualifications issued by other Registered Training Organisations.

DELTRA Australia's policy meets all legislative requirements of State and Federal Government. In particular, Workplace Health and Safety, Workplace Relations and Vocational Placement Standards are met at all times.

Access and Equity

All trainees are recruited in an ethical and responsible manner and consistent with the requirements of the curriculum or National Training Package. Our Access and Equity Policy ensures that trainee selection decisions comply with equal opportunity legislation.

Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based on their qualifications and experience.

Quality Management Focus

DELTRA Consultancy Services has a commitment to providing a quality service and a focus on continuous improvement. We value feedback from trainees, staff and employers for incorporation into future programs.

Client Service

DELTRA Australia prides itself on the standard of its client service. The following standards comprehensively outline the client service offered by DELTRA Australia:

DELTRA Australia will, at all times, endeavour to address and provide industry standard training and assessment.
The issuance of national recognised qualifications and Statements of Attainment will always occur within seven working days of successful student completion.
DELTRA Australia is committed to providing a safe and productive learning environment. Training is delivered in an environment which allows for achievement of the training aims and which satisfies statutory Workplace Health and Safety requirements and Workplace Standards.
DELTRA Australia ensures that clients are not kept in any element of a training program longer than is necessary for the achievement of the agreed training outcomes.
All staff embrace DELTRA Australia's commitment to the continual introduction of more flexible, client oriented delivery and assessment arrangements. Delivery personnel will always be aware of the special needs of clients, and delivery/assessment methodology will always be adapted to meet client's needs.
DELTRA Australia promotes and develops the full potential and integrity of each client while respecting and celebrating individual differences.
DELTRA Australia continues its vision for the future and develops a flexibility to be able to make a positive response to the challenges of a changing society.
DELTRA Australia provides effective pastoral care for all clients through the processes of recognition, affirmation and encouragement.

Our quality focus includes a Recognition of Prior Learning Policy, a fair and equitable Refund Policy, a Client Complaints and Appeal Policy, an Access and Equity Policy and student welfare and guidance services. Where necessary, arrangements are made for those clients requiring literacy and/or numeracy support programs. We take every opportunity to ensure that this information is disseminated, understood and valued by personnel and clients.

Our trainee information ensures that all fees and charges are known to trainees before enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined.

External Audit

DELTRA Australia has agreed to participate in monitoring and audit processes required by the Training Recognition Council. This covers random compliance audits, audit following complaint and audit for the purposes of re-registration.

Management and Administration

DELTRA Australia has policies and management strategies which ensure sound financial and administrative practices. Management guarantees the organisation's sound financial position and safeguards trainee fees until used for training/assessment. We have a Refund Policy which is fair and equitable. Trainee records are managed securely and confidentially and are available for trainee perusal on request. DELTRA Australia has adequate insurance policies.

Marketing and Advertising

DELTRA Australia markets our vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organization or training product.

Training and Assessment Standards

DELTRA Australia has personnel with appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training products offered. Assessment meets the requirements of the AQTF (including Recognition for Prior Learning and Credit Transfer). Adequate facilities, equipment and training materials are utilised to ensure the learning environment is conducive to the success of trainees.